The working A prototype: use its controls to test the build question.
Find bottlenecks, dead ends, repeated loops and avoidable burden inside institutional processes.
RN conceived the question, structured the evidence boundaries, designed the experience, implemented the prototype and documented its limits.
This independent prototype demonstrates an approach; it is not a deployed client system, professional advice or proof of real-world outcomes.
Work through the controls with a situation of your own rather than the sample values. The tool responds to what you put in, so the useful output comes from real input, and everything is processed in your browser as you go. Any sample content you find already loaded is there to show the shape of a filled-in state, and you can clear it and start again at any point.
The build overview sets out the question, the purpose, the role and the evidence status in one place, and the public record behind it states what changed, what another person can reuse and what supports the system. If you want to judge how far this build should be trusted, the record is the page to read, not this one.
BUILD 018-A
Institutional Friction Detector
Expose where an official process turns time, repetition, ambiguity, and missing ownership into burden.
PATH STATUS
FRICTION HOTSPOTS
FRICTION SCORE 69 · workflow MAPPED AND ACCOUNTABLE · handoffs ACCOUNTABILITY INTACT01 / P01
Submit once
- Actor
- Applicant
- Action
- Submit the request and one evidence package
- Evidence
- Identity and eligibility evidence manifest
- Wait
- 18h observed / 24h target
- Repeats
- 0
- Owner
- Intake operations owner accepts the complete request
- Exit
- A complete request enters eligibility review with a timestamp and owner
- Recourse
- Status and correction are available through resolution support
02 / P02
Eligibility review
- Actor
- Eligibility reviewer
- Action
- Test the request against published criteria
- Evidence
- Identity and eligibility evidence manifest
- Wait
- 96h observed / 48h target
- Repeats
- 3
- Owner
- Eligibility review owner controls the queue and exception path
- Exit
- A supported finding or documented exception moves to decision
- Recourse
- Applicant can correct a specific deficiency or request supervisory review
03 / P03
Issue decision
- Actor
- Authorized decision maker
- Action
- Issue a reasoned decision and usable notice
- Evidence
- Decision record and relied-on evidence
- Wait
- 22h observed / 48h target
- Repeats
- 0
- Owner
- Decision and quality owner controls issuance
- Exit
- Decision starts delivery, service, correction, or review state
- Recourse
- Notice identifies correction, complaint, review, and appeal routes
DETECTED FRICTION
3 signals are making the path harder.
P02 · REPEATED LOOP: People repeat this step 3 times before progressing.
P02 · BOTTLENECK: Observed wait 96h exceeds the 48h target.
P02 · DUPLICATE DEMAND: The same evidence was already requested at P01.