WEBVTT

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BUILD 005. DO NOT AUTOMATE THE SERVICE. Separate its steps first.

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THREE FUTURES. SOFTWARE. HUMAN. GONE. Each step earns a disposition.

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REMOVE. DELETE LOW-VALUE REPETITION. Do not automate waste.

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KEEP HUMAN. PROTECT JUDGMENT. Retain ambiguous, consequential, exception-heavy work.

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AUTOMATE. PROTOTYPE STABLE RULES. A candidate is not deployment approval.

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WORKFLOW. USE ALL THREE PATHS. Map the work before automation.