BUILD 005. DO NOT AUTOMATE THE SERVICE. Separate its steps first.
THREE FUTURES. SOFTWARE. HUMAN. GONE. Each step earns a disposition.
REMOVE. DELETE LOW-VALUE REPETITION. Do not automate waste.
KEEP HUMAN. PROTECT JUDGMENT. Retain ambiguous, consequential, exception-heavy work.
AUTOMATE. PROTOTYPE STABLE RULES. A candidate is not deployment approval.
WORKFLOW. USE ALL THREE PATHS. Map the work before automation.