BUILD 005 — Service Path Split SCENE 1 BUILD 005. DO NOT AUTOMATE THE SERVICE. Separate its steps first. SCENE 2 THREE FUTURES. SOFTWARE. HUMAN. GONE. Each step earns a disposition. SCENE 3 REMOVE. DELETE LOW-VALUE REPETITION. Do not automate waste. SCENE 4 KEEP HUMAN. PROTECT JUDGMENT. Retain ambiguous, consequential, exception-heavy work. SCENE 5 AUTOMATE. PROTOTYPE STABLE RULES. A candidate is not deployment approval. SCENE 6 WORKFLOW. USE ALL THREE PATHS. Map the work before automation. FINAL PROPOSITION Map the work before you automate it.