WEBVTT

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BUILD 018. ONE REQUEST. The experienced path is rarely one step.

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SUBMIT. WHERE DOES IT GO? A process needs a visible owner.

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WAIT. 96 HOURS. Unexplained time becomes uncertainty.

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REPEAT. THREE TIMES. Loops transfer institutional work to people.

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DECIDE. ONE NOTICE. The outcome cannot erase the burden.

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REPAIR. REDESIGN THE PATH. Remove dead ends, loops, and avoidable delay.