BUILD 018. ONE REQUEST. The experienced path is rarely one step.
SUBMIT. WHERE DOES IT GO? A process needs a visible owner.
WAIT. 96 HOURS. Unexplained time becomes uncertainty.
REPEAT. THREE TIMES. Loops transfer institutional work to people.
DECIDE. ONE NOTICE. The outcome cannot erase the burden.
REPAIR. REDESIGN THE PATH. Remove dead ends, loops, and avoidable delay.