BUILD 018 — The Process Is Part of the Outcome

SCENE 1
BUILD 018. ONE REQUEST. The experienced path is rarely one step.

SCENE 2
SUBMIT. WHERE DOES IT GO? A process needs a visible owner.

SCENE 3
WAIT. 96 HOURS. Unexplained time becomes uncertainty.

SCENE 4
REPEAT. THREE TIMES. Loops transfer institutional work to people.

SCENE 5
DECIDE. ONE NOTICE. The outcome cannot erase the burden.

SCENE 6
REPAIR. REDESIGN THE PATH. Remove dead ends, loops, and avoidable delay.

FINAL PROPOSITION
Institutional burden is a design variable, not background noise.