WEBVTT

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BUILD 030. CHECKLISTS ARE NOT EXPERIENCES. Passing rules can still block people.

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TASK. TEST THE WHOLE JOURNEY. Entry. Action. Feedback. Recovery. Completion.

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CONDITIONS. CHANGE MORE THAN THE VIEW. Include devices, bandwidth, language, and assistive technology.

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BARRIER. NAME WHERE WORK BREAKS. Record action, evidence, consequence, owner, and severity.

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REPAIR. FIX THE SYSTEM. Change structure, language, controls, feedback, timing, and alternatives.

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RETEST. CAN PEOPLE COMPLETE THE WORK? Access is the outcome.