BUILD 030. CHECKLISTS ARE NOT EXPERIENCES. Passing rules can still block people.
TASK. TEST THE WHOLE JOURNEY. Entry. Action. Feedback. Recovery. Completion.
CONDITIONS. CHANGE MORE THAN THE VIEW. Include devices, bandwidth, language, and assistive technology.
BARRIER. NAME WHERE WORK BREAKS. Record action, evidence, consequence, owner, and severity.
REPAIR. FIX THE SYSTEM. Change structure, language, controls, feedback, timing, and alternatives.
RETEST. CAN PEOPLE COMPLETE THE WORK? Access is the outcome.