WEBVTT

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BUILD 064. WHEN PEOPLE LEAVE, WHAT DOES THE INSTITUTION REMEMBER?

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KNOWLEDGE HELD BY ONE PERSON OR AN INBOX IS AT RISK.

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MEMORY NEEDS STRUCTURE: RECORD, CONTEXT, SOURCE, AND CHANGE.

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NO PERSONAL RECORDS. NO INVENTED CERTAINTY.

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MAKE THE TRAIL. CAPTURE THE DECISION. CONNECT ITS CONTEXT.

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CHANGE EXPLAINED. THE MEMORY SURVIVES TURNOVER.