BUILD 064. WHEN PEOPLE LEAVE, WHAT DOES THE INSTITUTION REMEMBER?
KNOWLEDGE HELD BY ONE PERSON OR AN INBOX IS AT RISK.
MEMORY NEEDS STRUCTURE: RECORD, CONTEXT, SOURCE, AND CHANGE.
NO PERSONAL RECORDS. NO INVENTED CERTAINTY.
MAKE THE TRAIL. CAPTURE THE DECISION. CONNECT ITS CONTEXT.
CHANGE EXPLAINED. THE MEMORY SURVIVES TURNOVER.